Common questions
How do I find the right door?
Measure the rough opening, the framing behind any trim: width at the top, middle and bottom, height on both sides, and use the smallest numbers. For an existing opening, also note the wall or jamb depth and the old door's thickness; photos help. Then filter any collection by width and height, or use the size finder. How to measure
How long does an order take?
Door only arrives in about 4 to 6 weeks by 24/7 Curbside Delivery, or about 2 to 3 weeks if you choose Curbside LTL Freight at checkout, our fastest standard option. With services, about 6 to 8 weeks. Need it sooner? Contact us about expedited shipping and we will help. What happens after you order
Do you ship, and how?
Yes, to the curb anywhere in the continental US, priced for your ZIP at checkout or on your quote. By default, door only orders ship by 24/7 Curbside Delivery (a dedicated driver), and orders with shop work ship by Curbside LTL Freight (crated on a pallet). Alaska, Hawaii or abroad: ask us first. Or pick up in Lafayette at no freight charge. How your door travels
What if my door arrives damaged?
Inspect it, glass included, before the driver leaves. Note any damage on the delivery receipt, take photos, and tell us within 48 hours. Keep the packaging until we have sorted it out together. Delivery day
Can I visit the showroom or pick up my order?
Yes, at our shop in Lafayette: walk-ins Thursday and Friday, and pickups on weekdays once we tell you your order is ready. Address and hours
Can you hold a door for me?
Payment secures it. There is only one of each antique, and it goes to the first completed payment, so we do not hold doors unpaid. Once paid, you have about a week to add shop services.
What is your return policy?
- Any door without shop work, antique or handcrafted: returnable within 7 days of delivery, less a 15% restocking fee on the door price. You pay return shipping; original shipping is not refunded. For a pickup, the 7 days start the day you pick up the door.
- A door with shop work (resizing, Install Ready, restoration, finish or glass): cannot be returned.
- Cancelling without shop work: free until the door leaves our shop; after that, the return rules apply.
- Cancelling with shop work: free until work starts; after that, a 15% restocking fee on the door price.
Do you offer trade pricing?
Yes, for interior designers, builders and architects with an approved trade account. Trade terms and how to apply
I already ordered. How do I get help?
Send us your order number from the Contact page and choose Help with an order. Get help with an order
Is every door online?
We add doors often and they sell fast, so check New arrivals. Looking for something specific? Send us your openings. A sold antique stays up marked Sold for 2 days, then leads to similar doors.
Are antique doors made for everyday use?
Yes. They have served for many years and carry that life with them: few are perfectly square or flat, and old glass varies pane to pane. Our shop can square, resize, restore and frame a door before it ships. What you are buying
Will a solid wood door move?
A little: solid wood responds to the seasons as it settles into your home. On handcrafted doors, filled knots, tool marks and small checks are part of the rustic look. Concerned after delivery? Send us photos and we look at it with you. What you are buying
What wood are the doors?
Antique doors are mostly Baltic pine, aged wood with a fine grain and a rich patina. Handcrafted doors are Swiss pine, joined with mortise and tenon and finished with a water dye for age and character. Every door comes from around the Mediterranean. When we know a door's wood, its page lists it.
Do you sell newly built doors?
Yes. Our handcrafted doors are newly built in small batches with traditional mortise and tenon joinery, then aged on purpose. Several designs come in more than one size. Each antique, by contrast, is the only one of its kind.
Where do your doors come from?
Every door comes from around the Mediterranean.
From our workshop
Are the doors square and ready to install?
Antiques come as we found them. Our shop can square the edges and remove old hinges, or frame and hang the door for you (Install Ready). Workshop services
Can you modify a door for my project?
Yes: resizing, restoration, Install Ready, a wax finish for interior doors and replacement glass. Your quote prices the work before you decide. Workshop services
Will a door work in my existing opening?
For an existing frame, measure between the jambs: the door must be a little smaller, and we confirm the gap with you. Arched doors keep their width. Expect your contractor to adjust hinges or the frame on site. How to measure
Can you make a door to my exact size?
No. We modify our doors but do not build them from scratch, and many can be resized, though heavy trimming is not always possible. Send us your openings and we suggest doors that can work, and what each would need.
Do you offer pre-hung doors?
Yes, with Install Ready: we build the frame and hang the door in our shop, and your installer sets the finished unit. Otherwise our doors come as a slab, unless the listing says otherwise.
Can you replace broken or missing glass?
Yes: clear tempered, diamond pattern or English pattern glass, or we keep or remove what is there. Replacement glass is priced on your quote. Glass choices
Can antique doors be stained?
Yes, most are raw wood. Stain on site so the color suits your home. Waxed or painted doors cannot be stained.
Do you offer wax finishing?
Yes, for interior doors: hand-applied wax in Clear, Clear Tint (deepens the color), Stripped Pine (medium) or Rugger Brown (dark). Exterior doors ship unfinished, to be finished on site after installation.
Do you strip paint?
Not fully. On some doors we can remove small amounts.
Do you install doors?
No. We prepare the door in our shop; we recommend a professional installer to hang it.